1. Seller identification
The sale is concluded between:
and any natural or legal person (« the Client » or « the Participant ») making a booking on www.grandretourdiaspora.com.
- Demela Group (« the Seller »)
- 200 rue de la Croix-Nivert, 75015 Paris, France
- SIREN: 914 159 736
- Email: hello@grandretourdiaspora.com
2. Purpose
These TCS define the conditions under which the Seller offers the Client participation in the immersive experience « Le Grand Retour de la Diaspora », 2026 edition, to be held in Abidjan, Côte d'Ivoire, from 23 to 30 October 2026.
3. Description of the service
The service corresponds to an 8-day program including, depending on the package selected:
The detailed program is available on the Experience page. Certain elements may be adjusted by the Seller for logistical or safety reasons, without materially changing the overall service.
- Round-trip air transport Paris ⇄ Abidjan;
- Accommodation for the duration of the stay;
- Access to the Economic Day and Excellence Gala Dinner;
- Activities, visits and excursions in the official program;
- On-site transfers and support.
4. Pricing
Participation packages (All Inclusive, Xperience, Network) and their detailed pricing are presented on the Pricing page. The applicable price is stated in euros, all taxes included, and confirmed in writing upon booking.
Installment payment may be offered on request by contacting the team at hello@grandretourdiaspora.com.
5. Booking and contract formation
Booking may be made in two ways: either by secure online card payment directly from the Pricing page, via our payment provider Stripe; or by completing the dedicated form, followed by an exchange with the Seller's team (in particular via WhatsApp) to finalize the terms. The contract is formed upon written confirmation of the booking by the Seller and effective payment (full amount or agreed deposit).
6. Payment terms
Payments may be made online by credit or debit card via our secure payment provider Stripe, by bank transfer, or by any other method accepted by the Seller. Card details are processed directly and exclusively by Stripe; they are neither collected nor stored by the Seller. Installment payment terms may be arranged with the team, via WhatsApp or email. Late payment may result in suspension or cancellation of the booking.
7. Cancellation and refund policy
No refund is possible — regardless of the cancellation date or cause.
Upon booking confirmation, Demela Group incurs irrevocable costs with its partners: booking and issuing flights on a privatized Air Côte d'Ivoire flight, hotel room blocks, event venue rental, on-site logistics, etc. These commitments are firm and non-refundable with the relevant providers.
Consequently, any amount paid by the Participant remains definitively due to the Seller, regardless of the reason for cancellation (personal or professional change, visa refusal, unforeseen event, individual force majeure, etc.).
The Seller strongly recommends that the Participant take out, at their own expense, cancellation and travel assistance insurance covering these risks.
Transfer of place
A Participant unable to attend may, subject to prior written agreement from the Seller, transfer their place to a third party, provided the third party fully accepts these TCS and the transfer occurs no later than 30 days before the event starts. A flat administrative transfer fee may apply.
Cancellation by the Seller
In the exceptional case where the Seller is forced to cancel the event for reasons beyond its control (force majeure affecting the event as a whole, authority decision, etc.), it will primarily offer postponement to a later edition. Failing agreement, a refund of amounts paid may be offered, minus non-recoverable costs already committed to providers.
8. Right of withdrawal
Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts for accommodation, transport, catering or leisure activities provided on a specific date or at specific intervals. The Participant therefore does not benefit from the statutory 14-day period for this service.
9. Participant obligations
- Provide accurate information when booking;
- Hold a valid passport and, where applicable, the visa required for entry into Côte d'Ivoire;
- Be up to date with recommended vaccinations (including yellow fever);
- Comply with the program, organizers' instructions and safety rules;
- Respect local customs.
10. Liability
The Seller undertakes to perform the service with diligence and professionalism. It cannot however be held liable for indirect damages or consequences resulting from force majeure, acts of third parties, or the Participant's failure to meet their own obligations.
11. Personal data
Personal data processing terms are set out in the privacy policy.
12. Applicable law and disputes
These TCS are governed by French law. In the event of a dispute, the parties will seek an amicable solution. Failing that, and after recourse to the competent consumer mediator where applicable, French courts shall have exclusive jurisdiction.
13. Acceptance of the TCS
Any booking made on the site constitutes full and complete acceptance of these TCS by the Participant.